Terms & Conditions

When you schedule an appointment with Consistently clean luxury detailing , it is your responsibility to read and understand the terms and conditions. Once an appointment has been made, you are bound under the terms and conditions below.

Pricing & payment

You are required to make the payment for your service when you return to pick up your vehicle. The ONLY exceptions are online payments prior to service and customers who receive invoices. Any amount unpaid will result in us retaining your vehicle and not releasing it until you have made payment in full to us. Your vehicle will remain with us, at your risk, until any such late payment is received for service.

Service Guarantee

We will always allow the customer to inspect our work before we leave, and we will also take pictures as proof of completion. If the customer is unavailable to perform an inspection, and it is obvious that the detailer did not fulfill the package as ordered, or there is clear evidence of poor quality, we will redo the uncompleted or unsatisfactory portion of the service, for no extra charge.

Any claims must be filed within 24 hours of the completion of the service by email to [email protected]

Pictures of the area must be emailed within 24 hours of the claim being made.

Pre-existing damages

Sometimes it can be difficult to find all the preexisting damage during the initial vehicle inspection. Some vehicles, tend to have interior components that are broken, scratched, worn out, faded, don’t work or become loose, and cracked without the owner’s knowledge. For this reason the detailer will walk around the vehicle before the service, take pictures and notes of imperfections, and share them with you, if necessary. We strongly suggest that you alert us of any preexisting damage before the service. Although we are not responsible for it, we will exercise caution in those areas. Your vehicle must be able to withstand reasonable cleaning procedures.

If the detailer finds any damage or imperfection that could potentially be made worse by detailing the vehicle, you must make a decision to continue or to cancel the service. This type of cancellation will not be penalized.

By knowingly proceeding with the service after the discovery of damage or imperfections, you must also agree not to hold Consistently clean luxury detailing responsible for any preexisting damages to your vehicle.

Monthly Membership Program

This is a no-contract program that charges a set monthly fee, over the course of a calendar month. It only applies to the registered vehicle or vehicles agreed upon service and cannot be combined with any other programs or discounts. Subscribers are automatically charged each month, on a set date, to your credit/debit card for the services selected plus all applicable state and local taxes. If you cancel your membership it is still valid until the end of calendar month of activation.

To avoid confusion, our subscriptions will always be activated on the first day of the month, following your sign up. (Example, if you sign up on May 9th, your subscription will be activated on June 1st and be valid until June 30th)

You must send an email to [email protected] to cancel a subscription account, otherwise monthly payment will be deducted automatically. No credits or refunds will be given for partial months. You’re subscription and

service will be valid for the whole month. The subscription payment is dependent on the vehicle, and for that reason, is only valid for the vehicle that it is associated with. We can ONLY accept valid credit/debit cards for the subscription. Consistently clean luxury detailing reserves the right to cancel, amend, or change this program anytime and also reserves the right to suspend subscription privileges.

We strongly recommend that all subscribers continue to receive our emails because they may contain important information about your subscription. However, if you do not wish to receive these emails, please send an email stating unsubscribe in the subject line to [email protected]. Your information is considered private and we will never sell your information to third parties.

* We must perform a paint correction on your vehicle if you have any existing scratches, swirls, or paint imperfections prior to applying a ceramic coating on your vehicle. We are not in the business of just taking clients hard earned money, we are in business to educate, protect our customers investment, and keep your ride looking spectacular.

Heavy Soiled/ Extensive Stain Vehicles

If your vehicle has extensive stains, pet hair, vomit, mud, blood or mold, additional fees will be applied to cover this service. Please send in multiple pictures of the soiled area/areas prior to scheduling an appointment to ensure that we provide you a honest estimate.

Cancellation Policy

If you need to cancel your appointment at any time, please provide at least 72 hours notice. Our employees have families and count on their appointments to make a living. With a 72 hour notice we can always fill your vacant spot with another client. Any cancellation inside the 72 hour window will be subject to a $50 fee per vehicle cancelled. This fee is split between the employees who are unable to work that day due to the cancelled appointment.

Rain Out Policy

The cancellation fee is waived and your appointment is rescheduled as weather permits if your appointment is not performed due to inclement weather conditions.

XXL Vehicles

These vehicles will require additional fees on top of the posted online price. Please send a picture of the vehicle to receive a proper estimate for your XXL vehicle.